We’re going to be looking at how to calculate annual churn rate in Salesforce with just a couple of custom fields on the account object, and a custom formula on a report. First, go to reports in the top menu. Then, click into the annual churn rate.
There are many different ways to use Chatter for sales collaboration. We’ll be looking at using Chatter streams. I’ve clicked on this Chatter tab in the top menu. On the left side menu, you can see that I’ve got two streams – Compete and ROI.